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Questions & Answers
How do I get in touch if I have a question about my vehicle report?
You can reach our support team anytime at support@pulseinspect.com. We aim to respond to all inquiries within 24 hours. Whether you need help interpreting your VIN report or have a technical issue placing an order, just drop us an email and we’ll guide you through the next steps.
What is your refund policy if I change my mind?
We do not offer refunds based solely on user‑initiated queries or change of mind. However, if there is an error on our end—such as a processing mistake or technical fault with the report generation—you will be eligible for a full refund. To request a refund under these circumstances, please email support@pulseinspect.com with your order number and a brief description of the issue.
Do you store my personal or vehicle data after I order?
No. We do not retain your raw personal or vehicle information on our servers once your report is delivered. Your data is shared securely with our trusted third‑party data‑processing partners solely for the purpose of generating your VIN history report, and is then purged from our systems.
Who are your third‑party data processors and how do they handle my information?
We partner with industry‑leading VIN‑data providers who aggregate vehicle history, title records, accident databases and more. While we vet these partners for strong security practices, we do not control their downstream use of data once it’s shared. We recommend you review their privacy policies directly if you have concerns about secondary usage.
What should I do if I spot an error or discrepancy in my VIN report?
First, contact us at support@pulseinspect.com with the details of the discrepancy and any supporting documentation. We will investigate—if the error stems from our processing or data‑provider integration, we will correct the report at no extra charge and issue a refund if you were billed incorrectly. If the discrepancy arises from third‑party source data, we’ll advise you on how to appeal directly with that provider.